Overview Of The Role:

The Aftersales Receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold the service standards of the dealership.

What You Will Do:

Manage service appointments in the system for both walk-in and scheduled visits.
Confirm daily bookings with customers and update them on any appointment changes or waiting times.
Coordinate with Service Advisors to prevent overbooking or delays.
Ensure accurate appointment segregation and upload details in the designated system.

Provide customers with service information, estimated waiting times, and necessary paperwork.
Assist with vehicle status updates when Service Advisors are unavailable.
Notify customers when their vehicles are ready for delivery through phone inquiries.

Support Service Advisors with customer queue management and communication of customer concerns.
Ensure smooth workflow between reception, workshop, and parts department.
Monitor vehicle delivery processes accurately.

Required Skills To Be Successful:

What Qualifies You For The Role:

High school diploma or equivalent; additional certification in customer service is a plus.
1-2 years of experience in a customer-facing role, preferably in the automotive industry.
Proficient with appointment management systems and customer management software.
Strong verbal and written communication skills with a focus on customer service.

UAE National | Receptionist | Part Time | Al-Futtaim Motors | Lexus